FAQ — KCBlendz

Orders, delivery, payments, refunds.

How fresh are KCBlendz smoothies?

Every smoothie is hand-blended on the morning of delivery. We never pre-mix, pasteurise or use concentrates. Once delivered, drink within 24 hours and keep refrigerated.

Which areas do you deliver to?

Our campus kitchen is in Pamplemousses, Mauritius — we deliver island-wide within 24 hours, with most orders arriving same-day. In Nigeria we deliver across Lagos with same-day options for orders placed before 1pm. Global customers can order our shelf-stable products which ship via DHL.

How do I track my order?

Every order page has a live tracking timeline. Signed-in customers see all their orders under Account → Orders. Guests can track via the link in their confirmation email or by entering their order number and email on the Track Order page.

What payment methods do you accept?

Nigeria — Paystack (cards, USSD, bank transfer, mobile money). Mauritius & Global — PayPal and credit/debit cards. Bank transfer with proof upload is available everywhere; we verify within 12 hours.

What is your refund policy?

If your order arrives damaged or incorrect, message us within 24 hours of delivery with a photo. You can also submit a Request Refund from your order page and our team will review within 12 hours.

Can I use a promo code?

Yes — enter your code at checkout. New customers automatically get 10% off their first order with code WELCOME10.

Who we are, sourcing, hiring.

Who founded KCBlendz?

KCBlendz was founded by our culinary lead in 2024 at our campus kitchen in Pamplemousses ("Kitchen 2 Kongo"). The brand now spans Mauritius, Nigeria and a global shelf-stable line.

How do you source your fruit?

We work directly with smallholder farmers and certified agro-processors in Mauritius and West Africa. We pay above the spot rate when seasons are tough and never accept anything that wouldn't pass the eat-it-raw test.

Are you hiring?

We grow our team in line with new market launches. Open roles are listed on the Contact page — and we always read unsolicited applications from passionate wellness/food people.

Do you run nutrition workshops?

Yes — Flourish subscribers get quarterly consults, and we host quarterly free wellness clinics in Mauritius and Lagos. Subscribe to the newsletter for dates.

Nutrition, science, smoothie know-how.

Why no added sugar?

Whole fruit gives the body sugar wrapped in fibre, water, and micronutrients — the body processes that very differently to refined sugar. Add cane sugar or syrup and you bypass that biology completely.

Are smoothies as good as eating whole fruit?

Nearly. Blending preserves the fibre (unlike juicing), so the glucose hit is buffered. We recommend pairing smoothies with food and chewing slowly — the brain registers calories better that way.

What makes a wellness shot work?

Concentration. A 60ml shot packs the immune-active compounds of a much larger drink — ginger, turmeric, citrus, sometimes Manuka. Taken daily for 7+ days, the cumulative effect is measurable.

Are your products certified?

Our Mauritius kitchen is HACCP-certified. Our Nigerian production runs to NAFDAC-aligned standards. Shelf-stable products carry batch numbers and best-before dates.

Frequently asked questions

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